Coronavirus

The Current Account Switch Service is monitoring the COVID-19 (Coronavirus) outbreak closely. We have comprehensive business continuity plans in place to protect the service. We have thoroughly tested these plans and are working closely with our infrastructure supplier to take proportionate steps to ensure our continued capability to deliver critical services. We do not expect any change in service. If you have any questions about your switch please contact your bank or building society directly.

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Privacy statement

Last updated: 21 May 2018

Bacs Payment Schemes Limited (Bacs) understands the importance of protecting your personal information. Personal information is information that can identify you e.g. your email address. Bacs provides the Account Switching Service as part of its suite of products and services.

This privacy policy sets out how and why we collect and use your personal information and your rights in relation to your personal information, when you interact with us via the current account switch website only.

If you need any further details, have a query or complaint about our use of your personal information please contact our Data Protection Officer:

by email at privacyaware@bacs.co.uk or
by post at 2 Thomas More Square, London, E1W 1YN.

We review our privacy policy regularly. Where the policy has been updated this will be clearly identified by reference to the date of the policy above.

If you complete any of our online forms, the personal information you submit is stored on our servers located in the UK.

Where we provide links to third party websites, Bacs accepts no liability for the privacy practices or content of these websites.

How we obtain and collect your personal information
Visiting our website
When you visit our website, we place cookies on your device (e.g. computer hard drive, mobile phone) which collect unique identifiers relating to your device automatically. We do this so that we can improve our website’s functionality and performance. For example, enabling the site to load quickly, remembering you have been shown a one off message etc.
Our cookie policy has more detail.
Contacting us
Any individual can contact Bacs in relation to the Current Account Switching Service by using our contact us form. If you wish to get in touch with us in this way, we ask you to provide as a minimum, your name, email address and information about your enquiry so that we can help you.
Who do we share your personal information with?
In relation to the performance and operation of our website we share your personal information with the following third party service suppliers who support the delivery of this service in accordance with the contractual arrangements we have in place with them:
Where you contact us with a query in respect of your current account switch, depending on the nature of the query, we may share your personal information with your old and new bank.
Where required by law or competent authority we may also share your personal information with regulators, courts, government departments and law enforcement agencies. We will inform you before we share your personal information unless we are legally prevented from doing so.
Bacs does not, nor do any of the third party service suppliers with whom your personal information is shared by us, transfer any of your personal information outside the European Economic Area.
How long do we keep your personal information for?
Your personal information is kept in accordance with our data retention policy which categorises personal data and applies retention periods according to use. Retention periods are determined by reference to applicable data protection laws and the purpose for which the personal information was collected and is used. Legal and regulatory retention requirements, contractual obligations and limitation periods are also part of the retention period determination process.
How we protect your personal information
Bacs understands the importance of ensuring its systems are secure from unauthorised access, use or disclosure so that emails and forms that contain your personal information are safe. It has internal policies, procedures and controls in place to ensure this.
Your rights
The law entitles you:
If you would like to exercise any of these choices, please get in touch via our Data Protection Officer or use the contact us form on our website. Where we have shared your personal information with other companies, we will let them know if you exercise any of these choices.
If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted at www.ico.org.uk or by telephone on 0303 123 1113.

If you would like to exercise any of these choices, please get in touch via our Data Protection Officer or use the contact us form on our website. Where we have shared your personal information with other companies, we will let them know if you exercise any of these choices.

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted at www.ico.org.uk or by telephone on 0303 123 1113.